Customer Support

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Customer Support

 

Contact Us

By E-mail

General: info@pblassaysci.com 
Orders: sales@pblassaysci.com
Assay Services: assayservices@pblassaysci.com
Technical Support: techservice@pblassaysci.com
Accounts Payable: ap@pblbio.com

By Phone/Fax

Main: +1 732-777-9123
Orders: Option 2
Technical Support: Option 3
Assay Services: Option 6
Accounting: Option 4
Toll-Free: +1 877-PBL-8881 (+1 877-725-8881)
Fax: +1 732-777-9141

 

 

How to Order

USA

Orders can be placed with PBL Assay Science via web, e-mail, phone, fax, or mail.

 

Web: Select the product and quantity you would like to order, then click the "Add to Cart" button to add the product(s) to your shopping cart. Proceed with checkout and ensure an order confirmation e-mail is sent to you to be sure PBL has received your order.

E-mail: sales@pblassaysci.com

Phone: +1 732-777-9123 Option 2

Toll-Free Phone: +1 877-725-8881 Option 2

Fax: +1 732-777-9141

Mail: 131 Ethel Road West, Suite 6, Piscataway NJ 08854, USA

 

International

Click here for a full list of our distributors.

 

Shipping and Delivery

Domestic orders received by 1 PM EST Monday through Thursday are generally shipped the same day by FedEx Express and should arrive the following day by 3 PM.

Any order placed on Friday will typically ship on Monday (excluding US holidays).

International orders generally ship on Monday or Friday.

 

Current Shipping & Ice/Handling Fees

  • FedEx shipping fees correspond to the total retail value of your order. (Please see rates below.)
  • $35 Ice/handling fee applies to every domestic order; $50 Ice/handling fee applies to every international order

 

Gross Retail Value Flat Shipping Rate
$0 - $1,000 $55
$1,001 - $2,500 $95
$2,501 - $4,000 $125
$4,001 - $6,500 $150
$6,501 - $10,000 $200
$10,001 - $20,000 $300
$20,001 - $30,000 $500
$30,001 & UP $700

 

For any other questions regarding ordering or order status, please contact customer service.

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