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Customer Support

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PBL's Customer Support Team is ready to assist by email, phone, or chat.

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General Support

info@pblassaysci.com 

Phone: +1 732-777-9123

Toll-Free: +1 877-PBL-8881

(+1 877-725-8881)

Fax: +1 732-777-9141

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Order Support

sales@pblassaysci.com

+1 732-777-9123 Option 2

 

Accounts Payable:

ap@pblbio.com

+1 732-777-9123 Option 4

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Technical Service

techservice@pblassaysci.com

+1 732-777-9123

Option 3

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Assay Services
assayservices@pblassaysci.com
+1 732-777-9123

Option 6

How to Place an Order

Domestic US Orders

Orders can be placed via the website, e-mail, phone, fax, or mail.

International Orders

PBL Assay Science ships products and provides assay services directly to customers around the world. International orders can be placed by e-mail, phone, fax, or mail, but not on the website at this time. PBL also maintains a network of dedicated and reliable distribution partners

 


 

Web: Select the product and quantity you would like to order, and then "Add to Cart". View the Shopping Cart and proceed with checkout. You will receive a confirmation email confirming that PBL has received your order.

E-mail: sales@pblassaysci.com

Phone: +1 732-777-9123 Option 2

Toll-Free Phone: +1 877-725-8881 Option 2

Fax: +1 732-777-9141

Mail: 131 Ethel Road West, Suite 6, Piscataway NJ 08854, USA

Shipping & Delivery

Domestic US Orders

Domestic orders received by 1 pm EST Monday - Thursday are generally shipped the same day and should arrive the following day by 3 pm.

Any orders placed after 1 pm on Thursday will typically ship on Monday (excluding US holidays).

 

International Orders

International orders generally ship on Monday or Friday.

 

Shipping & Ice/Handling Fees

$55 overnight shipping for all domestic orders up to $1000 received by 3 pm. Contact us for international shipping rates.

Shipping fees correspond to the total retail value of your order.

 

Please contact customer service for questions about ordering or order status.