Skip to main content

Customer Support

Hero Region
Welcome to the new PBL Assay Science website!

We'd love it if you could browse around and let us know what you think -- we're a small team and appreciate the extra eyes. 

While you're browsing, if you come across any products you'd like to purchase, we're offering a month-long promotion with code: NEWSITE15

Subscribe to the PBL Newsletter

Sign up to receive company and product updates, as well as special offers delivered directly to your inbox!

Content

Customer Service

PBL's Customer Support Team is available and ready to assist by e-mail, phone, or chat.

Image
nature
General Support

info@pblassaysci.com 

Phone: +1 732-777-9123

Toll-Free: +1 877-PBL-8881

(+1 877-725-8881)

Fax: +1 732-777-9141

Image
nature
Order Support

sales@pblassaysci.com

+1 732-777-9123 Option 2

 

Accounts Payable:

ap@pblbio.com

+1 732-777-9123 Option 4

Image
nature
Technical Service

techservice@pblassaysci.com

+1 732-777-9123

Option 3

Image
nature
Assay Services
assayservices@pblassaysci.com
+1 732-777-9123

Option 6

Contact PBL

 

Please contact customer service for any questions regarding ordering or order status.

 

For inquiries regarding Assay Services, please email (assayservices@pblassaysci.com) or call (+1 732-777-9123 Option 6).

How to Place an Order

Domestic US Orders

Orders can be placed via the website, e-mail, phone, fax, or mail.

 

Web: Select the product and quantity you would like to order, then click the "Add to Cart" button to add the product(s) to your shopping cart. Proceed with checkout and ensure an order confirmation e-mail is sent to you to be sure PBL has received your order.

E-mail: sales@pblassaysci.com

Phone: +1 732-777-9123 Option 2

Toll-Free Phone: +1 877-725-8881 Option 2

Fax: +1 732-777-9141

Mail: 131 Ethel Road West, Suite 6, Piscataway NJ 08854, USA

 

International Orders

Click here for a complete list of our authorized distribution partners. 

Shipping & Delivery

Domestic US Orders

Domestic orders received by 1 PM EST Monday - Thursday are generally shipped the same day and should arrive the following day by 3 PM.

Any orders placed after 1PM on Thursday will typically ship on Monday (excluding US holidays).

 

International Orders

International orders generally ship on Monday or Friday.

 

Shipping & Ice/Handling Fees

  • $35 Ice/handling fee applies to every domestic order; $50 Ice/handling fee applies to every international order
  • Shipping fees correspond to the total retail value of your order

 

Please contact customer service for any questions regarding ordering or order status.

Gross Retail Value Flat Shipping Rate
$0 - $1,000 $55
$1,001 - $2,500 $95
$2,500 - $4,000 $125
$4,001 - $6,500 $150
$6,501 - $10,000 $200
$10,001 - $20,000 $300
$20,001 - $30,000 $500
$30,001+ $700