Customer Service
PBL's Customer Support Team is available and ready to assist by e-mail, phone, or chat.
General Support
Phone: +1 732-777-9123
Toll-Free: +1 877-PBL-8881
(+1 877-725-8881)
Fax: +1 732-777-9141
Order Support
Technical Service
Assay Services
Option 6
Contact PBL
Please contact customer service for any questions regarding ordering or order status.
For inquiries regarding Assay Services, please email (assayservices@pblassaysci.com) or call (+1 732-777-9123 Option 6).
How to Place an Order
Domestic US Orders
Orders can be placed via the website, e-mail, phone, fax, or mail.
Web: Select the product and quantity you would like to order, then click the "Add to Cart" button to add the product(s) to your shopping cart. Proceed with checkout and ensure an order confirmation e-mail is sent to you to be sure PBL has received your order.
E-mail: sales@pblassaysci.com
Phone: +1 732-777-9123 Option 2
Toll-Free Phone: +1 877-725-8881 Option 2
Fax: +1 732-777-9141
Mail: 131 Ethel Road West, Suite 6, Piscataway NJ 08854, USA
International Orders
Click here for a complete list of our authorized distribution partners.
Shipping & Delivery
Domestic US Orders
Domestic orders received by 1 PM EST Monday - Thursday are generally shipped the same day and should arrive the following day by 3 PM.
Any orders placed after 1PM on Thursday will typically ship on Monday (excluding US holidays).
International Orders
International orders generally ship on Monday or Friday.
Shipping & Ice/Handling Fees
- $35 Ice/handling fee applies to every domestic order; $50 Ice/handling fee applies to every international order
- Shipping fees correspond to the total retail value of your order
Please contact customer service for any questions regarding ordering or order status.
| Gross Retail Value | Flat Shipping Rate |
|---|---|
| $0 - $1,000 | $55 |
| $1,001 - $2,500 | $95 |
| $2,500 - $4,000 | $125 |
| $4,001 - $6,500 | $150 |
| $6,501 - $10,000 | $200 |
| $10,001 - $20,000 | $300 |
| $20,001 - $30,000 | $500 |
| $30,001+ | $700 |