Careers

Careers

At PBL we pride ourselves on creating an environment where you are not constrained by your position or your department function. We are still small enough that you have an opportunity to learn things outside of the traditional boundaries of your job description. You are encouraged to talk to others in different departments, learn new skills, work on interdepartmental projects, and develop both personally and professionally. As a matter of fact, we require it. We work to support, challenge, and inspire each other, so we can all succeed together.

 

Click here to see what we strive to be and what’s important to us - these are the key principles that reflect the kind of company we are.

 

PBL offers a compensation package including a competitive salary commensurate with experience and a comprehensive benefits package. Click here to see an overview of our benefits.

 

After reviewing all of the above, if you think you would be a good fit at PBL, please see our current openings below and apply for the position for which you are qualified.

 

Current Job Openings:

 

 


 

Junior Life Science Product Support Specialist

Division: Marketing
Reports To: Senior Product Manager & TSS

 

Ideal candidate: A junior-mid level product support scientist in a life science company interested in expanding into Marketing/Product Management.

 

SUMMARY: Provide focused support to troubleshoot, resolve, and track product-related issues. Assist in the preparation and organization of technical content to support marketing of product and service offerings. This position will also provide support for any marketing initiatives to further company goals.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Evaluate, prioritize and provide technical product support to customers via phone, email, live chat, etc. for antibody-related applications (e.g. ELISA, Western, Flow Cytometry). Handle issue recognition, research, resolution, and follow-up in a timely manner.
  • Work with internal departments (eg Quality Control, Production, Product Development) to obtain product information and troubleshooting tips as needed.
  • Utilize customer relationship management (CRM) database to track interactions.
  • Develop and update technical customer-facing content (e.g. copy writing, Technical Data Sheets, eNewsletters, FAQs, troubleshooting guides, application notes, whitepapers, etc.)
  • Collect and curate product citations to maintain database.
  • Organize internal repository of product & service data. (May participate in benchwork to generate further data.)
  • Collaborate with marketing team to design product-focused automations
  • Perform additional duties and/or other projects as required or assigned.

SUPERVISORY RESPONSIBILITIES:

  • None

REQUIREMENTS:

  • 4-year degree in life science-related major with 1+ year of experience of direct customer interaction responding to technical inquiries preferred.
  • Familiarity with ELISA and antibody applications as well as antibody, protein, and ELISA kit development preferred. Solid knowledge of immunological techniques such as ELISA, Western Blot, Immunohistochemistry (IHC), and cell-based assays preferred.
  • Excellent written and oral communication skills (phone, email, online chat, etc.) with the ability to communicate technical information clearly and effectively.
  • Creative and analytical thinker with a strong problem-solving mindset. Display an ability to independently resolve issues. Demonstrate a strong willingness to help others with their problems. Must be dependable and reliable.
  • Able to multi-task and handle competing priorities. Able to operate with a high level of autonomy, to learn quickly, and to adapt as needed. Strong willingness to learn a must.
  • Strong work ethic and positive attitude.

PHYSICAL DEMANDS:

  • Standard Office/Lab work demands
  • No heavy lifting or carrying required

WORK ENVIRONMENT:

  • Office/Lab environment
  • Will be notified of any potential harmful exposure

 

If interested, please e-mail your resume and cover letter to hr@pblassaysci.com. Resumes submitted without a cover letter and salary requirements will not be considered.

 

 


This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

 

If interested, please e-mail your resume and cover letter to hr@pblassaysci.com. Resumes submitted without a cover letter and salary requirements will not be considered.

 

We regret that we will not be able to respond to all applicants; only those of interest will be contacted.

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