Skip to main content

Company Policies, Disclaimers & Terms of Use

Hero Region


Customer Bill Of Rights

As part of our ongoing commitment to outstanding customer service, we outline below what you can expect from all the employees of PBL.

  1. Polite and courteous service from our customer and technical representatives.
  2. Our top priority at the time you contact us.
  3. The latest technical information and support.
  4. Immediate notification of backorders, product defects and/or updates.
  5. Complete receptiveness to any compliment or complaint concerning our product quality and/or service performance.
  6. Quality products and services.



Information and specifications for PBL products may be found on the data sheets provided with each product and at The information presented is abbreviated and believed to be accurate. All products are warranted to meet published specifications when used under normal laboratory conditions. If PBL determines that a product does not meet specifications, PBL will, at its option, replace the product or issue a credit.

PBL shall not be held liable for any direct, indirect, incidental, or consequential damages, including, without limitation, loss of profit, loss of business, or other loss which may be based directly or indirectly upon sales, use, or inadequacy of the product for any purpose or by any defect or deficiency therein, even if PBL knew or should have known of the possibility of such loss.

By purchasing products from PBL, buyer agrees that PBL will not be liable for damages of any sort resulting from the sale of a product. Liability shall be limited to the amount paid to PBL by the buyer for the product. No action, regardless of form, arising out of any transaction under a sale may be brought by either party more than one year after the injured party has knowledge of the occurrence which gave rise to the cause of action.


Conditions of Sale

All prices are subject to change without notice.


Shipping & Handling

Domestic Shipments

To ensure that our products reach you in the best possible condition, PBL ships all of its products on dry ice, ice packs, or at room temperature using overnight shipping. A fee of $35 per order is charged on domestic shipments for ice, handling, and packaging. Shipping fees are additional and will be added to the invoice unless the product is shipped on the recipients' account. For other shipping options, please contact us.

International Shipments

If you would like us to ship directly to an international address, orders are shipped on dry ice or ice packs, and are shipped via courier service on the recipients' account. A fee of $50 is added to each order for ice, handling and packaging. In addition, bank transfer fees may apply. Courier shipping charges, local import duties and taxes can be billed directly to your courier account or can be invoiced once PBL receives notice of the charges.


Product Use

Products and services offered are FOR RESEARCH USE ONLY. Products are not for resale, not to be used in the production of any kit sold commercially, not for administration to humans, and not for use in any diagnostic or therapeutic procedure.


Return Policy

Because of the perishable nature of our products, we do not take products back or refund purchases, but we guarantee PBL products meet specifications until the expiration dates when used under normal laboratory conditions. In cases where an expiration date is not stated on the product datasheet, we will warranty the product for a period up to 12 months from the date of purchase by the end-user, provided the product is stored according to the recommendation storage conditions. We will work with you to assess product performance and determine whether product replacement or product credit is warranted, to assist as best as we can with your studies and to ensure you have a positive customer experience.

Incorrectly ordered inventory items can only be replaced for partial credits, and shipping and handling fees will not be credited. There are no credits for custom and special orders normally stocked as inventory items.



Please e-mail or call (+1 (732) 777-9123) PBL Assay Science if you have any questions about our policies.